What happens between the ring and the chair.
Eight steps, in order, on the live line. Not a demo path and not a happy path — the two places calls usually branch off are at the bottom of this page, written down.
One call, start to finish.
The patient dials your number
Your existing practice line. Nothing changes on your cards, your listing or your door. You do not port a number and you do not tell patients anything.
Alent answers on ring one
In your practice’s name, 24 hours a day. If a caller asks whether they are talking to a person, it tells them it is an AI assistant. It does not pretend.
New patient, or on the books?
The first fork. New callers get walked toward a first visit. Existing patients are identified before anything on their record can move.
It answers what they actually ask
Hours, address, parking, which insurances you take, what a first visit involves, which doctor they would see. All loaded from your practice at setup.
It books them into the live calendar
Booking, rescheduling or cancelling, written to your schedule while they are on the line. It can only offer a slot that is genuinely open, so you never get a double-book.
Confirmation text, then the record
The text lands as the call ends. The appointment and the caller’s details are written to your patient records, with the recording attached.
Reminders at 24 hours and 1 hour
The cheapest no-show reduction available to any practice, running automatically on every booking, without anybody remembering to send it.
They turn up
The only step on this page that actually pays you.
Two things that are not the happy path.
A caller who wants a human gets a human.
During open hours, urgent callers and anyone who asks for a person transfer live to your front desk. No loop, no argument, no “I can help you with that.” After hours it reads out your own emergency instructions — whatever you tell us to say — and offers your first available slot. It does not give clinical advice and it does not improvise.
A no-show is not the end of the appointment.
Most systems stop at “booked” and the empty chair is your problem. A missed appointment triggers an automatic rebook text and the patient lands back at step five.
Days, not weeks. Almost none of it is your time.
Want to hear it run on your own number?
Fifteen minutes with the founder. We build one on your practice, ring your line, and you listen.
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