Every agent is built by hand
Your hours, your services, your insurance list, your emergency instructions. Nothing is generic and nothing is left on a default.
About
Built by one person.
Not a platform, not a call centre, and not a reseller of somebody else’s software. One founder who builds each practice’s agent by hand and answers the phone when it rings.
“I build and run every Alent agent myself. That is the whole reason I only take on three to five practices a month — and the reason you get me on the phone instead of an account manager.”
Abdul Moiz / Founder, Alent
Why it exists
Nobody sets out to miss the call.
Every practice that loses new patients to the phone is already doing its best. The problem is not effort and it is not the people at the desk.
01
A front desk can only hold one call at a time
The second caller hears a busy tone or a voicemail greeting. Neither of those books an appointment, and the person on the other end has four more practices in the search results.
02
The calls that matter arrive when the desk is empty
Evenings, weekends, the lunch hour. That is precisely when somebody in pain or somebody new to the area starts ringing around.
03
Hiring is the obvious fix and the expensive one
Another full-time person costs many multiples of this, takes a month to recruit and three to get good, and still goes home at five.
So the job was never “answer the phone nicer”. It was: pick up every time, and finish the booking before the caller hangs up.
That is the only thing Alent does, and it is why it does nothing else.
How we work
Small on purpose.
The cap on new practices is not a scarcity tactic. It is how long it takes to build one properly.
Nothing goes live until it passes
Fifteen scenarios run over a real phone call, not a test window. You hear a recording and sign it off before a patient ever reaches it.
You get the founder
The person who built it is the person who picks up when something needs changing. There is no tier one.
Your systems stay yours
Your number, your handsets, your practice management software. We do not write into your system of record and we do not ask you to move anything.
Straight answer
What we will not claim.
Alent is new. Pretending otherwise would be the fastest way to lose the kind of practice we want to work with.
You can ring the agent yourself before you decide anything
Every call is recorded and every booking is logged, from day one
Fourteen days to cancel for a full refund, setup included
Month to month after that, with no notice period and no contract
We will not show you a case study, because we do not have one yet
We will not quote you a number of appointments we have never measured
We will not tell you an industry statistic we cannot source
We will not claim the agent is a human being
Being early is the trade. You get a founder who answers the phone and terms written to make leaving easy — in exchange for being one of the first practices to prove it works.
Fifteen minutes, and you hear it yourself.
No deck and no discovery questionnaire. We build one on your practice’s own details, you ring it, and you decide from there.
Book a call